• Getting Started
  • Your Account
  • Payment & Billing
  • Locker Questions
  • Laundry Care
  • Your First Order

    • "How do I sign up & get my Blusion Bag?"

      How do I sign up & get my Blusion Bag?

      First, sign up online at www.blusionlaundry.com/register. Once you sign up, you'll receive a confirmation email with your customer ID QR code and will need to confirm your location. Once you've submitted your location, you will get instructions on where to get your Blusion bag. If you sign up for a locker, a driver will deliver your Blusion Bag to that locker the following business day. Scan your QR code at the locker to pick up your Blusion Bag!

    • "How big is a Blusion bag? How do Blusion bags work?"

      How big is a Blusion bag? How do Blusion bags work?

      Our bags hold about 25lbs of laundry which is on average 1-2 weeks worth of laundry for 1-2 people. Try out one, you can always drop off as much as you need and still only pay per bag per use.

      They are a flat-rate fee of $24.95 so you don't have to guess about what you're being charged.



    Picking Up Your laundry
    • "How do I drop off at a Blusion locker?"

      How do I drop off at a Blusion locker?

      Once you get your Blusion Bag, scan the bag ID attached to your bag and drop off your items. You can also track your laundry on your customer portal at any point in time! Once your items are ready for pick up, you'll receive an email and text notification. Use your customer ID barcode (which will be emailed to you with every drop off ) at the locker to pick up your items. The locker will prompt you on which locker door(s) your items are in.

    • "When will my items be returned?"

      When will my items be returned?

      Items will be returned within 2 business days as long as they are dropped off and scanned into a locker by 9am.



    General Questions
    • "How much does it cost?"

      How much does it cost?

      Our Wash Dry Fold service is a flat rate of $24.95 per bag.  Once your items are booked in for processing, we'll charge the card you have on file with us (which you can update in your customer portal any time).  Reminder, you will not be charged for your first drop off since you pre-paid on registration with us!

    • "When do I get charged?"

      When do I get charged?

      Your account is charged only when you use the service. Your items will be charged once the items are picked up from the locker and booked into our processing facility.

    • "What are my detergent options?"

      What are my detergent options?

      We offer a hypo-allergenic/unscented detergent and our custom Blusion Fresh Scent. We've carefully selected a commercial grade detergent that is also an eco-friendly option.

      We are not able to accommodate the use of personal detergents or other cleaning supplies. You can change your detergent preference at any time from your Online Account.


    • "Is this a subscription service?" (No, we're not!)

      Is this a subscription service?

      Nope! You only pay for what you use and when you use it. You are not locked into a minimum use requirement.

      If it has been a while since you used our services, your card information may have been deactivated for security purposes. Simply login into your account to re-enter or update your card information.


  • Managing Your Online Account

    • Update my contact information.

      Update my contact information.

      Login to your customer portal. From here, you can select 'Profile' from the menu button on the top right. You can update your infomormation here.

    • Forgot/update my password.

      Forgot/update my password.

      Login to your customer portal. From here, you can select 'Profile' from the menu button on the top right. Then choose the 'Change Password' tab to update your password.

    • Update my detergent preferences.

      Update my detergent preferences.

      Login to your customer portal. From here, you can select 'Laundry Preferences' from the menu button on the top right. You can update your detergent preferences at any point but please note that changes must be made prior to dropping off your laundry at a locker or drop spot to ensure the changes are applied to your next order.

    • Update my payment method.

      Update my payment method.

      Login to your customer portal. From here, you can select 'Update Payment Method' from the menu button on the top right. Click the blue card icon on the right hand side to enter in your updated payment method. You can update your card information at any point but please note that changes must be made prior to dropping off your laundry at a locker. Otherwise, the previous card will be used to attempt payment for your order.

    • Deactivate my account.

      Deactivate my account.

      Are you sure you want to leave us? Let us know how we could improve, talk to us!

      Since we are not a subscription service, you don't need to deactivate your account to stop using our services. Please note when an account is removed, all bags tied to that customer ID are also removed and can no longer be used. If you would like to completely delete your account information, and no longer have access to our portal, please fill out this form.

    • Access my account online and track my order(s).

      Access my account online and track my order(s).

      Login to your customer portal. You'll immediately be logged into our customer Blusion Laundry tracker. From here you can see the current activity of your bags. If you have multiple bag IDs, you can select from the drop down in the top left to see the status of each bag.



    General Quesetions
    • "Can I add special instructions for my order?"

      Can I add special instructions for my order?

      At this time, we don't accommodate special instructions. We use special care in processing all of our items to provide a quality service. If you do have a stain you'd like special attention to, we recommend pre-treating as soon as possible and you can put it in a plastic bag and include inside of your Blusion Bag to indicate to our Laundry Care team to attempt to spot treat the item.

    • "Can I request a rush delivery?"

      Can I request a rush delivery?

      At this time we are not able to put a rush on any orders. We process all of our items at our processing facility to ensure quality, which means we have our own processes and routes in place to accomodate our processing standards and locations.

    • "I received a notification about an order I didn't place."

      I received a notification about an order I didn't place.

      Oh no! Please contact us as soon as possible at orders@blusionlaundry.com and include your customer ID and order information you received. A representative will reach out to make sure your account information is properly linked.

    • "Received items that are not mine. What do I do?"

      Received items that are not mine. What do I do?

      First off, we would like to apologize for this mix-up and understand the inconvenience this can cuase. We never combine customer orders in the washer or dryer, but are always looking to improve our processes to ensure these things don't happen. If you received items that do not belong to you within your order, please contact us at orders@blusionlaundry.com. Simply reach out to us and depending on your location, will provide you with options to retrieve the misplaced items so we can return them to their owner.

    • "Can I share my Blusion Bag with others?"

      Can I share my Blusion Bag with others?

      We understand it can be convenient to share laundry bags. It's preferred and recommended to keep all orders under the rightful owner's account to prevent any confusion for our drivers, inventory and assembly team, and customer support agents. By using your assigned bag, this ensures our staff can clearly identify all items in our possession at all times and more importantly to you, ensure the proper person is being billed. All bags have certain ID's that are only linked to one customer account.



    Whether you are here looking for answers as an existing customer, or deciding if Blusion is the right fit for your laundry needs, we appreciate you taking an interest in our laundry service. If there is any question you think we should add to our list to help others, please email us at orders@blusionlaundry.com.
  • Payment & Billing

    • "How much does it cost?"

      How much does it cost?

      Our Wash Dry Fold service is a flat rate of $24.95 per bag. Once your items are booked in for processing, we'll charge the card you have on file with us (which you can update in your customer portal any time). Reminder, you will not be charged for your first drop off since you pre-paid on registration with us!

    • "Are there any hidden fees?"

      Are there any hidden fees?

      Blusion Laundry aims to provide simple pricing. There are no monthly subscriptions, order minimums, or cancelation fees, and you will only be charged for services that you use.

      Overstuff Fee: We aim to provide quality cleaning and folding. However if your bag is overstuffed we are not able to provide you with the proper standards we like. We'll send you a courtesy email the first time it happens to let you know, after that a $5 charge will be added to any future overstuffed bags.

      Failed Pickups/Redelivery Fee: Please note that we charge a $10 convenience fee for failed pickups when bags are not picked up from lockers within 48 hours. In order to provide a convenient service to everyone, having available locker doors is important. If items are left in for more than 48 hours, they will be picked up and brought back to our processing site. We will contact you for redelivery. We'll send you a courtesy email the first time it happens to let you know, after that a $10 charge will be added to future failed pickup. To avoid this charge, if you think you will be longer that 48 hours to pick up your items (going out of town, etc) please contact our team orders@blusionlaundry.com and let us know. We can make arrangements to extend your first delivery to avoid this fee.

    • "When do I get charged?"

      When do I get charged?

      Your account is charged only when you use the service. Your items will be charged once the items are picked up from the locker and booked into our processing facility.

    • "What payment forms do you accept?"

      What payment forms do you accept?

      We accept all major forms of credit and debit cards (Amex, Visa, MasterCard, Discover, etc.). We do not take cash or check payments for any transactions.

    • "How do I add/update payment method?"

      How do I add/update payment method?

      Login to your customer portal. From here, you can select 'Update Payment Method' from the menu button on the top right. Click the blue card icon on the right hand side to enter in your updated payment method. You can update your card information at any point but please note that changes must be made prior to dropping off your laundry at a locker. Otherwise, the previous card will be used to attempt payment for your order.

    • "What happens if my payment fails?"

      What happens if my payment fails?

      This happens, we get it! If your payment fails for one of your orders, we'll reach out to you to update your payment information on your customer portal. You can login at www.blusionlaundry.com/login. An updated payment method must be submitted before redelivery of your items. Reminder, you can update your payment method at any point in the portal.

    • "How do I view my invoice history?"

      How do I view my invoice history?

      There are two ways you can view your payment/transaction history.

      Option 1: Login to your customer portal. Your main screen will include the bag tracker and your 'Laundry History'. Your laundry history has detailed information about your transactions including amounts charged.

      Option 2: Login to your customer portal. From here, you can select 'Update Payment Method' from the menu button on the top right. Click the 'Payment History' tab.

    • "Is this a subscription service?" (No, we're not!)

      Is this a subscription service?

      Nope! You only pay for what you use and when you use it. You are not locked into a minimum use requirement.

      If it has been a while since you used our services, your card information may have been deactivated for security purposes. Simply login into your account to re-enter or update your card information.




    We know questions and issues with billing can be sensitive and also require a sense of urgency to address. If you have any issues, please email us at orders@blusionlaundry.com with your customer ID number. Please do not include card information in any email responses.
  • Using the Blusion Lockers

    • "How do I drop off at a Blusion locker?"

      How do I drop off at a Blusion locker?

      Once you get your Blusion Bag, you can scan the bag ID attached to your bag and drop off your items. You can also track your laundry on your customer portal at any point in time! Once your items are ready for pick up, you'll receive and email & text notification. Use your customer ID barcode (which will be emailed to you with every drop off ) at the locker to pick up your items. The locker will prompt you on which locker door(s) your items are in.

    • "How do I get my Blusion bag?"

      How do I get my Blusion bag?

      First, sign up online at www.blusionlaundry.com/register. Once you sign up, you'll receive a confirmation email with your customer ID QR code and will need to confirm your location. Once you've submitted your location, you will get instructions on where to get your Blusion bag. If you sign up for a locker, a driver will deliver your Blusion Bag to that locker the following business day. Scan your QR code at the locker to pick up your Blusion Bag!

    • "What happens if my order is left in a box for an extended period of time?"

      What happens if my order is left in a box for an extended period of time?

      We understand that things happen and delays occur. However, we do have a policy in place for failed pickups and redelivery: Failed Pickups/Redelivery Fee: Please note that we charge a $10 convenience fee for failed pickups when bags are not picked up from lockers within 48 hours. In order to provide a convenient service to everyone, having available locker doors is important. If items are left in for more than 48 hours, they will be picked up and brought back to our processing site. We will contact you for redelivery. We'll send you a courtesy email the first time it happens to let you know, after that a $10 charge will be added to future failed pickup. To avoid this charge, if you think you will be longer that 48 hours to pick up your items (going out of town, etc) please contact our team orders@blusionlaundry.com and let us know. We can make arrangements to extend your first delivery to avoid this fee.

    • "I'm having issues with the locker/locker door."

      I'm having issues with the locker/locker door.

      Darn technology! We're here to help though. For most issues, we can reset the door's for you and help you with any problems you have. Please contact 678-435-9519.

    • "Can I use my customer ID to drop off orders? Why are they different from my bag ID?"

      Can I use my customer ID to drop off orders? Why are they different from my bag ID?

      We know it'd be more convenient at times if they were the same, but they can not be used for the same function. You will have one customer ID that remains the same once you sign up. The customer ID is tied to your account and also manages all of your bag IDs. Scanning the bag ID allows us to track that specific bag throughout the drop off, processing, and delivery steps.

    • "How do I know if a locker is available for use?"

      How do I know if a locker is available for use?

      Bring your Blusion Bag to the locker, scan your bag ID and if a locker door is available it will unlock a door and prompt you to put your Blusion Bag in.

    • "I scanned my Bag ID to drop off, but changed my mind about dropping off that day. What should I do?"

      I scanned my Bag ID to drop off, but changed my mind about dropping off that day. What should I do?

      No worries! We' understand things happen. Please contact via text/call 678-435-9519 and let us know what location and your bag ID. We'll cancel the order (and make sure you aren't charged either). This will also reset our lockers to make them available for someone else to use!

    • "Can I cancel my order once I've put my items in a locker?"

      Can I cancel my order once I've put my items in a locker?

      If you've placed your bag in a locker and want to cancel the order please call/text 678-435-9519 immediately. If informed prior to the next pick up, we can cancel your order and send you the customer code to pick up your bag from the locker. However, if the order is already in process then we are unable to cancel your order. You may be charged a $10 cancel fee as well if the laundry is in route to the processing center.

    • General Questions

    • "Can I use the locker before signing up?"

      Can I use the locker before signing up?

      No. The lockers only function when a customer and bag is assigned to the Blusion system. But sign up is easy! Go to www.blusionlaundry.com/register to get started.

    • "Can I use Blusion if a locker is not in my building?"

      Can I use Blusion if a locker is not in my building?

      We try to place lockers at conveient locations. However, some of these locations are private. Please check our store locations to see if the locker you wish to use is a public or private location.

    • "How do I get a Blusion locker at my building or business?"

      How do I get a Blusion locker at my building or business?

      We want to be where you are! We're working on adding locations in Atlanta and Florida. If you'd like to request a location please fill out this form: Request a Blusion Location.

    • "Is this a 24/7 laundry service?"

      Is this a 24/7 laundry service?

      Our lockers are accessible 24/7. The time you drop off will determine your turn around time and when your items will be available for pick up, but the lockers are available 24/7. Please note, private lockers are restricted to customers in that building/area and they may need special access (key card, gate code,etc) to that building/area in order to access the lockers.

    • "Can I have packages from other services delivered to a Blusion Locker?"

      Can I have packages from other services delivered to a Blusion Locker?

      No. Blusion lockers are only for our laundry services. An ID code must be registered with us in order to access the lockers.

    • "Are my clothes okay being in the locker? Are they secure?"

      Are my clothes okay being in the locker? Are they secure?

      Yes! We've actually designed them specifically to withstand the highest levels of heat and cold. We've also installed a dehumidifier to make sure your clothes stay fresh.

      There are multiple motion sensor camera's as well and the lockers themselves are extremely sturdy (even bolted into the ground).

  • PROCESSING YOUR ITEMS

    • "How does Blusion keep track of my items?"

      How does Blusion keep track of my items?

      We know entrusting your laundry to someone else is a big deal! That's why we take this part of our processing procedures very seriously. We scan your bag at every step of the process (which is why you can track it through your customer portal).

      Most companies wash customers items together. We NEVER do this with your items. Each Blusion Bag is washed, dried, and folded separately. Our sanitizing technology also cleans the washer drum with every cycle so it's like getting a fresh washer every time!

    • "Do I need to sort or pre-treat any items?"

      Do I need to sort or pre-treat any items?

      Nope! We handle the laundry for you. We wash everything in our sanitizing cold-water wash to prevent color bleeding and fading. We do our best to spot treat as we sort, but if you have an item you'd like us to spot treat place the item in a plastic bag and put it inside of your Blusion bag.

      We try our best to remove stains however, we cannot guarantee stain removal! With any stain, the quicker you treat the stain the more likely it can be removed.

    • "What are my detergent options? Can I use my own?"

      What are my detergent options? Can I use my own?

      We offer a hypo-allergenic/unscented detergent and our custom Blusion Fresh Scent. We've carefully selected a commercial grade detergent that is also an eco-friendly option.

      We are not able to accommodate the use of personal detergents or other cleaning supplies. You can change your detergent preference at any time from your Online Account.


    • "Who cleans my clothes?" We do!

      Who cleans my clothes?" We do!

      Our employees always process your items and we never outsource for our Wash Dry Fold service. We started as a laundromat in Atlanta in 2012 and really got to know our customers and know the trust you need to feel to have someone else process your laundry.

      Your laundry gets picked up from the locker or drop spot locations by one of our drivers (who also has to scan it at pick up and delivery so we can always track it). It is then delivered to one of our processing centers where a Blusion Laundry Care employee processes your items. Our processing centers are owned and operated by Blusion as well. Cameras and ongoing training ensure proper and consistant folding and processing.

    • "What is your policy on stains?"

      What is your policy on stains?

      We do our best to catch stains prior to washing. However, we can't catch them all or gaurantee stain removal for any items. We always recommend pretreating stains as soon as they happen. If you have a hard to remove stain, we'd recommend taking that into a professional cleaners.

    • "Where do we do the cleaning/processing?"

      Where do we do the cleaning/processing?

      Your laundry gets picked up from the locker or drop spot locations by one of our drivers (who also has to scan it at pick up and delivery so we can always track it). It is then delivered to one of our processing centers where a Blusion Laundry Care employee processes your items. We have one located in Atlanta and another in Delray Beach Florida. Our processing centers are owned and operated by Blusion as well. Cameras and ongoing training ensure proper and consistant folding and processing.

    General Questions

    • "Are Blusion bags reusable? Are they washed with every order?"

      Are Blusion bags reusable? Are they washed with every order?

      Yes! We've custom designed our bags to be reusable and washable. We know when you put dirty items in the bag, returning your clean clothes in an unwashed bag isn't ideal. This is why we wash your bag with every order.

    • "How do I get a Blusion locker at my building or business?"

      How do I get a Blusion locker at my building or business?

      We want to be where you are! We're working on adding locations in Atlanta and Florida. If you'd like to request a location please fill out this form: Request a Blusion Location.

    • "Is this a 24/7 laundry service?"

      Is this a 24/7 laundry service?

      Our lockers are accessible 24/7. The time you drop off will determine your turn around time and when your items will be available for pick up, but the lockers are available 24/7. Please note, private lockers are restricted to customers in that building/area and they may need special access (key card, gate code,etc) to that building/area in order to access the lockers.

    • "Can I add special instructions for my order?"

      Can I add special instructions for my order?

      At this time, we don't accommodate special instructions. We use special care in processing all of our items to provide a quality service. If you do have a stain you'd like special attention to, we recommend pre-treating as soon as possible and you can put it in a plastic bag and include inside of your Blusion Bag to indicate to our Laundry Care team to attempt to spot treat the item.